Customer Service Representative Jobs

• Develop: Our peer mentorship program helps you succeed early in your career. You can later leverage those skills to become a new rep trainer.
• Learn: Four weeks of onboarding will empower you to confidently connect with customers through core skills like critical thinking, decision-making and communication.
• Grow: Build the foundation to advance within Customer Service or to work in other departments within our growing company.

Position Responsibilities

• Help customers navigate Uline's website and online ordering.
• Guide and process customer orders and inquiries in a collaborative call center using world-class technology.
• Become a product expert! We’ll equip you to answer product, pricing, availability and shipping questions quickly and confidently.
• Communicate with customers via phone, email and chat.

Minimum Requirements

• Prior customer service experience is a plus, but if you want to provide the best experience for our customers, we’ll train you!
• Thrive in a fast-paced environment.
• High school diploma or equivalent. Bachelor's degree preferred.

Benefits

• Bonus programs that include annual performance, sales goals and profit sharing.
• 401(k) with 5% employer match.
• Tuition Assistance Program that covers professional continuing education.
• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• Paid holidays and generous paid time off.