Customer Service Representative Jobs

We are seeking a dedicated and enthusiastic individual to join our team as an Entry-Level Customer Service Associate. As a vital member of our customer service department, you will assist our valued customers in resolving inquiries, providing information, and ensuring a positive experience with our products and services. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Responsibilities

• Meet or exceed individual and team performance goals and customer service metrics.
• Respond to customer inquiries and provide accurate information about our products and services via phone, email, or chat.
• Identify and suggest process improvements to enhance the overall customer experience.
• Collaborate with other team members to address complex customer issues and escalate as needed.
• Resolve customer complaints or concerns in a professional and timely manner.
• Uphold a positive and customer-focused attitude while delivering exceptional service.
• Document and maintain detailed records of customer interactions, inquiries, and actions taken.
• Adapt and learn new technologies and systems to efficiently assist customers.

Requirements

• Proficient in Microsoft Office and basic computer skills
• At least 1 year of customer service experience in a hotel or hospitality setting
• Ability to multitask and work under pressure in a fast-paced environment
• Flexibility to work varied shifts including nights, weekends, and holidays.
• Strong problem-solving and decision-making skills
• High school diploma or equivalent
• Excellent communication skills, both written and verbal

Benefits
We have the best of both worlds. Our team members have embraced remote work and our Work from home program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Home approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
We celebrate diversity, equality, and an inclusive environment.
We are committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. We are proud to be an equal opportunity employer.