Customer Service Representative Jobs

Green Home Systems
Join a revolutionary solar company for the head position of Customer Service Representative. We are energetic to welcome new talent from all over the U.S. to work in our HQ Office in Northridge, CA 91325.
We Welcome You To Apply Today
Recruiting Procedure at Green Home Systems: https://youtu.be/yllUqqV3Qr4
KEY RESPONSIBILITIES:

• Collaborate with our team on how to effectively resolve customer issues in a timely manner.
• Effectively handle quality complaints, adverse events and claims according to company standards while maintaining superior customer service etiquette.
• Other general customer service responsibilities.
• Communicate effectively with our local and nationwide technicians who are servicing our customers' systems.
• Answer incoming phone calls, and respond to written communication via email or text.
• Continually maintain working knowledge of all company products and services.
• Manage customer service representatives with knowledge in solar equipment and solar technologies including products & services.
• Provide assistance to customers in understanding their systems and how to properly resolve their issues.
• Log customer inquiries into CRM platforms and follow up on claims and inquiries.

Qualifications:

• Must have 5 years of relevant management experience.
• Must have Solar Edge experience
• College/University Degree or equivalent is preferred.
• Must have Emphase knowledge
• Must have extensive solar knowledge & experience
• Must have 5 years of relevant customer service experience.

Skills:

• Be able to communicate effectively with the team and management as well as our vendors.
• Advanced knowledge of computers.
• Advanced knowledge of Google and Microsoft suite applications.
• Fast typing skills with proficiency in grammar.
• Ability to learn fast and retain knowledge.

After 30 Days of evaluating performance we will raise your compensation to $24/hr.
Requirements:

• Candidates must be able to commute to our office as this is an in office position only HQ Northridge CA 91325.
• Must be able to work Monday-Friday.
• Must be 18 years of age or older.
• SolarEdge Monitoring experience.
• Must have previous experience working in a solar related field.

See Who We Are
https://youtu.be/bNJIe7IbC6A
Apply Today To Be Selected For Our HQ Customer Service Manager Position.
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Benefits:

• 401(k)
• Health insurance

Experience level:

• 1 year

Shift:

• Day shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Northridge, CA 91325: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service Management: 1 year (Required)
• Solar Edge: 1 year (Required)
• Solar: 1 year (Required)
• Customer service: 1 year (Required)
• Bill Analysis: 1 year (Preferred)
• Solar Emphase: 1 year (Preferred)
• Google Calendar: 1 year (Preferred)

Work Location: In person