Customer Service Representative Jobs

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas.

At Undercover Tourist, an EBG Company, we take great pride in our Customer Service Team, as great customer service creates repeat customers! Our customer service representatives operate in a dynamic, fast-paced environment with time-sensitive products to meet the needs of our customers.

Requirements include strong verbal and written communication skills, the ability to multi-task, exercise sound judgment within established guidelines, and maintain a calm, helpful, and patient demeanor with our customers. We are an internet-based company, so computer literacy is a must.

Our top priority is handling customer calls, chats, and emails, and the ability to communicate with our customers using proper vocabulary and grammar is very important. We assist our customers with the navigation of our website, questions, and concerns, as well as help to guide them toward the product that best fits their needs and those of their families. The position also includes processing and fulfillment of customer orders.

Responsibilities:

• Accepting and addressing incoming customer calls
• Maintaining an understanding of current products and vendors
• Processing and shipping of orders
• Assisting customers via online chats and emails
• Providing our customers with accurate information
• Notation and follow-through for all customer interactions
• Reviewing customer orders for accuracy and security flags
• Assessing customer complaints and requests

Qualifications

Skills:

• Computer literacy
• Ability to prioritize and manage time efficiently
• Bi-Lingual preferred
• Ability to multi-task in a fast-paced environment
• Prior customer service or call center experience preferred
• Excellent verbal and written communication
• Active listening and problem solving
• Customer service mentality
• High School diploma or equivalent.

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

• Paid Holidays
• Annual Day of Giving
• 401k Match
• 3 Weeks of PTO + 5 Personal Days
• Basic Life and AD&D (Company Paid)
• Short Term Disability, Long Term Disability (Company Paid)
• Paid Holiday Break from Christmas to New Year
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
• Fitness Centers (location dependent)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• Medical, Dental & Vision
• Flexible Work Arrangements
• Company Bonus Program