Customer Service Representative Jobs

NOW HIRING- Customer Service Representative starting at $21.50 per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our (Tacoma, WA ) facility is growing, and we're looking for world-class people like you!

We are currently looking for Customer Service Representative to join our10 am –; 6:30 pm team!

This employee will be responsible for but not limited to Answering, phones, reports, shipping and receiving, organization, clean up, etc.

WHAT WE OFFER:

• Weekly pay available
• Eligible for attendance bonuses
• Paid Time Off (vacation & holidays) available day one
• 401(k) with a generous company match
• Overtime available based on customer volume
• Wages at $21.50 per hour with an annual increase possible
• Excellent medical, dental, vision, and prescription
• Tuition reimbursement program
• Work M- F 10 am –; 6:30 pmschedules

WHAT WE SEEK:

• Must be detail-oriented, and a team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.

Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Maintain customer records and update account information.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.

Required Education and Experience:

• 0-12 months of warehouse experience, preferred
• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Our Organization is an equal opportunity employer.