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Company | Delta Dental of Iowa |
Address | Johnston, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-06-14 |
Posted at | 11 months ago |
Job Type
- Provide courteous assistance to customer inquiries by phone, email/letter or in person for one line of business: Commercial or Government Programs.
- Represent Delta Dental of Iowa as well as the other Delta Dental companies in a professional manner both internally and externally.
- Establish and maintain team working relationships with customers, co-workers and other resources as needed.
- Assists other areas of Delta Dental to meet corporate goals.
- Complete special projects on time with high quality.
- Recommend improvements in workflow and processing.
- Perform other duties as assigned.
- Maintain strict confidentiality.
- Process entry level suspended claims and adjustments in an accurate and timely manner.
- Effective interpersonal skills.
- Dependability in attendance and punctuality required.
- Ability to meet with customers and respond to their questions and concerns in a professional manner.
- Ability to work independently or as part of a team to achieve assigned tasks.
- Basic math ability.
- Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures.
- Demonstrated excellent telephone, written and verbal communication skills.
- Demonstrated ability to prioritize, organize and function effectively with multiple tasks/assignments.
- Bachelor’s Degree or three to five years of combined experience in customer service, an insurance company or a dental office.
- Advanced PC skills including the ability to troubleshoot common problems and navigate the internet/web services. Microsoft Office (Excel, Word, Outlook) experience preferred.
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