Customer Service Representative - Inbound Calls

Customer Experience, Customer Service$31,600.00 - $52,100.0010Join the Travelers Team as a Customer Service Representative today!
This entry level position embodies Travelers' mission to help provide peace of mind for our customers. Our Customer Service Representative is the first to give customers the assurance they need for life's unpredictable moments.
This position is being offered as a Work From Home opportunity for candidates not local to Spokane-WA, Richardson-TX, Hartford-CT, Glens Falls-NY and Knoxville-TN.
By handling inbound calls from our existing customers, our Customer Service Representative can build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers.
By joining the Travelers team as a Customer Service Representative, you can look forward to a New Hire bonus of $1,000 after 3 months in your position. Additionally, to recognize your training and growth in the role, you will be awarded a milestone bonus of $1,500 after 9 months in your position. That’s an additional $2,500!
Don’t miss our next opportunity – Currently accepting applications for our June 5th Start Date.
The hours are 9:00 a.m.–6:00 p.m. Mountain Time (11:00 a.m.–8:00 p.m. Eastern Time) Monday - Friday.
Training - We invest in your future!

• Following training, the schedule will remain the same and you will support rotating weekends which consists of Saturdays (1 every 5/6 weeks) AND currently our full-time remote employees also support Sundays (1 every 8 weeks).
• The first 12 weeks consists of paid, on-the-job training (Monday - Friday) to prepare you for success in your Customer Service role.

Pay Details:

• This position offers a starting base salary of $41,000, PLUS the opportunity to earn monthly incentive based on performance..
• Eligible for Full Benefits on Day One of employment.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

• Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate.
• Assist customers with simple intent calls.
• Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts.
• Perform other duties as assigned.
• Other duties as assigned.
• Ensures current and complete documentation of account notes.
• Acts as online billing systems and agency portal website expert to provide proactive agency and customer support.
• Resolves service-related complaints and complex calls with guidance from others on more complex calls.
• Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
• Responds to customers/agents requests for quotes or changes to existing policies.

• Prior insurance and/or call center experience a plus.
• Resident Property and Casualty or Personal Lines Insurance License preferred.
• Previous customer service experience preferred.
• Some college preferred.

• Strong keyboard skills and system navigation experience.
• Solid math and analytical skills.

• Ability to diffuse and assist irate callers.
• Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.
• Must be able to meet quality and customer experience expectations.

• High school diploma or GED.

• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.