Customer Service Representative (Get A 30% Salary Increase)

Puffy is one of America’s fastest-growing e-commerce retailers. Our award-winning mattresses are developed with unrivalled attention to detail and are loved by millions of sleepers in America and Canada.

Since entering the bed in a box market in 2016 we have experienced consistent and considerable year-on-year growth. Driven by a mission to make optimal sleep health a priority for all, we are now entering an exciting phase of global expansion to offer our signature comfort to Canada. Puffy’s product range now extends to the entire bedroom, including pillows, bedding, and bedroom furniture.

Puffy is looking for dedicated and driven Customer Service Representatives. Reporting to the Customer Service Manager, you will facilitate our relationship with our customers by addressing queries and complaints across various communication channels. You will fit right in if you love effective communication, learning about our products, and providing best-in-class customer support.

MAIN RESPONSIBILITIES:

• Efficiently utilizing multiple web apps to enter, pull, and assess customer information
• Providing key insights on customer interactions to continuously improve the customer’s experience with the brand
• Adapting to and thriving in a dynamic environment with changing customer needs
• Keeping accurate and complete records of customer interactions, transactions, comments, and complaints
• Quickly becoming fluent in the brand voice, software platforms, and common inquiries
• Responding to incoming customer service inquiries in an accurate, timely, and thoughtful manner
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

REQUIRED SKILLS AND EXPERIENCE:

• Proficient in working with computers and web-based applications
• Excellent written and verbal communications skills
• Background in successfully handling high volume of work in a professional setting
• Experience with customer support systems such as Freshdesk, Gorgias, or Zendesk is preferred
• 50+ WPM
• Familiarity with Shopify or other ecommerce platform is an asset
• Ability to multi-task, prioritize, and manage time effectively
• Outgoing personality and a team player
• Gain satisfaction from helping others
• Minimum 1 -2 years’ solid customer service experience in one company, preferably in an e-commerce or multi-channel inbound support setting

PUFFY PERKS AND BENEFITS:

• Great opportunities to grow. Every employee is a stakeholder in our success
• 401 K
• People. Work with talented, committed, and supportive teammates
• Competitive salary package and performance-based bonus scheme
• A place to grow your career. We will help you set big goals - and exceed them
• Medical, Dental & Vision coverage

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For more information about Puffy, visit https://puffy.com.