Customer Service Representative - Bank Teller

Established in 1996, Community Bank of the Bay is an independent, multiple award-winning community-focused bank with over 20 years of active financial investment in businesses and individuals in the San Francisco Bay Area. Our clients include numerous organizations from many industries, including local nonprofits, multi-generational businesses, creative professionals, and owner-operators experiencing change, growth, or expansion.

At CBB, we believe you can only truly serve a community when you are part of it. As the first Community Development Financial Institution (CDFI) formed in California, we are actively involved in local community life. In fact, that’s the whole thought behind community banking: your funds invested locally, through local decisions, by local people, driving the success of the broader community. Our mission is to foster and promote economic development in the communities we serve.

At Community Bank of the Bay, our employees are our greatest asset, and we recognize that our success as a community bank is because of our extraordinary staff. We offer a welcoming, friendly, caring work environment with competitive compensation, a strong and robust benefits program, and an emphasis on healthy work/life balance.

Our six core values of Sustainability, Empowering, Respect, Trust, Commitment and Relationship building represent what we stand for and believe in as an organization. Every day, we strive to align our behaviors to these core values in everything we do.

Overview

The Customer Service Representative (CSR) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, and cashier’s checks. Balances each day’s transactions and verifies cash totals. Performs specific assigned side-jobs and assists other CSR’s with a variety of duties as required. Ensures customers are promptly and professionally served.

Duties And Responsibilities

• Ensures customers’ requests and questions are promptly resolved
• Represents CBB in a courteous and professional manner, providing prompt, efficient, and accurate processing of services
• Processes deposits, withdrawals, loan payments, cashiers’ checks, and similar transactions
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly
• May assist in accessing Safe Deposit Boxes
• Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status
• Performs related clerical duties as assigned
• Maintains privacy of customer account information
• May process transfers, wire transfers, and stop payments
• Follows established regulatory and bank policies & procedures
• Receives and processes new customer accounts and changes to existing accounts
• May perform night drop functions as assigned
• Keeps supervisor informed of area activities and of any significant problems or concerns
• Completes all required training in a timely manner. Attends meetings as required
• Processes assigned cash and transactions and balances at end of day
• Completes required reports & records accurately and promptly

Requirements

EDUCATION/CERTIFICATION:

• High School graduate or equivalent

REQUIRED KNOWLEDGE:

• Basic knowledge of Microsoft Office, Word & Excel

EXPERIENCE REQUIRED:

• Cash handling
• Teller or New Accounts experience a plus
• Customer Service

SKILLS/ABILITIES:

• Data entry skills
• Good math skills
• Ability to operate computer related applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone
• Ability to listen attentively and assess callers’ needs
• Exceptional phone demeanor and customer service skills
• Punctual, reliable, adaptable, and a team player
• Positive with a can-do attitude

Benefits

• Paid Vacation and Sick days
• Subsidized Medical, Dental, & Vision
• Green Car Program Subsidy for eligible Hybrid and Electric Vehicles
• 11 paid Holidays per year
• Basic Life/Accidental Death and Disbursement Insurance, Long-term Disability Insurance
• Volunteer Day
• 401K Retirement Plan
• Commuter Benefits
• Gift Matching Contribution to Non-Profit Organizations of employee’s choice
• Employee Assistance Program
• Employee Referral Program
• Flexible Spending Accounts – Medical & Dependent Care

Base Salary Range

$20 - $26 an hour

Salary may vary depending on multiple factors including but not limited to skill level, depth of work experience, education, relevant licenses/credentials, and geographic location.

EOE, including disability/vets. Job candidates must be legally eligible to work in the United States.