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Company | Sheridan |
Address | Cascade, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Printing Services |
Expires | 2023-09-14 |
Posted at | 8 months ago |
Sheridan. Be part of something greater. Your career awaits…join us!
- Provide backup assistance in the event of absence, vacation or workload imbalance
- Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
- Continue to develop knowledge of all products and services as printing technology changes with market demands
- Create, distribute, and maintain various reports for the customer
- Proactively guide customers through production workflow, educate and recommend enhancements
- Establish and maintain detailed and accurate current records and specifications for all customers
- Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
- Acknowledge all customer inquiries immediately and respond as soon as resolution is available
- Provide accurate projections of incoming work for scheduling purposes
- Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
- Request estimates and accurately quote prices to customer base on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
- 2 years of experience in Customer Service or Account Management
- Excellent verbal and written communication skills
- Computer literacy specifically MS Word and Excel
- Ability to work in a cross-team environment and multitask
- Strong organizational, problem solving and conflict management skills
- Associates degree preferred
- Overtime pays time and a half after 40 hours per week
- 7AM – 3:30PM – 1 opening
- Medical (PPO and HSA Plans), Dental, Vision.
- Company-paid basic life, AD&D, and short-term disability insurance.
- A variety of shift and schedule options.
- Teladoc – convenient no- or low-cost medical services.
- Paid vacation & holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement for approved coursework.
- A safe, values-based company that acts with integrity and respect for all.
- Confidential and free EAP program for wellness and mental health.
- On-the-job training programs through Sheridan Academy.
- An employee referral program that pays you money.
- Career advancement with an employer who supports your development.
- Competitive compensation.
- A best-workplace culture that fosters life-long friendships and encourages fun.
- A successful and growing industry-leading company.
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