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- Customer Service Representative 1st Shift
- Customer Service Rep 1st Shift
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- SECOND SHIFT Customer Service Representative
- 1st Customer Service
- Customer Service Office Role 1St Shift
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- Customer Service Representative Second Shift
- Customer Service Representative First Shift
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Company | Sheridan |
Address | Newburg, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Printing Services |
Expires | 2023-09-25 |
Posted at | 8 months ago |
Customer Service Representative 1st Shift, Starting pay range $18-$23
- Continue to develop knowledge of all products and services as printing technology changes with market demands
- Provide backup assistance in the event of absence, vacation or workload imbalance
- Create, distribute, and maintain various reports for the customer
- Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
- Establish and maintain detailed and accurate current records and specifications for all customers
- Provide accurate projections of incoming work for scheduling purposes
- Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
- Acknowledge all customer inquiries immediately and respond as soon as resolution is available
- Proactively guide customers through production workflow, educate and recommend enhancements
- Request estimates and accurately quote prices to customer base on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
- Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
- Strong organizational, problem solving and conflict management skills
- Excellent verbal and written communication skills
- Ability to work in a cross-team environment and multitask
- Computer literacy specifically MS Word and Excel
- 2 years of experience in Customer Service or Account Management
- Associates degree preferred
- Overtime pays time and a half after 40 hours per week
- 7AM – 3:30PM – 1 opening
- 401(k) retirement plan with company match.
- Tuition reimbursement for approved coursework.
- A best-workplace culture that fosters life-long friendships and encourages fun.
- On-the-job training programs through Sheridan Academy.
- A variety of shift and schedule options.
- A safe, values-based company that acts with integrity and respect for all.
- Medical (PPO and HSA Plans), Dental, Vision.
- Confidential and free EAP program for wellness and mental health.
- Company-paid basic life, AD&D, and short-term disability insurance.
- Teladoc – convenient no- or low-cost medical services.
- Career advancement with an employer who supports your development.
- Paid vacation & holidays.
- A successful and growing industry-leading company.
- Competitive compensation.
- An employee referral program that pays you money.
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