Customer Service Representative 1St Shift, Starting Pay Range $18-$23

Sheridan. Be part of something greater. Your career awaits…join us!

LOCATION: Random Lake, WI

Sheridan, a CJK Group company, recently acquired the former Times Printing facility in Random Lake, WI and is looking for a Customer Service Representative / Account Manager. This is a 324,000 sq. ft. print facility specializing in high quality 4-color printing of magazines, catalogs, and a wide spectrum of commercial print products.

Job Summary

Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

To be the focal point of communications between sales, customers and manufacturing to ensure that each order is produced efficiently and to customer specifications. Maximize customer satisfaction during all contact and transactions with Sheridan. Coordinate production of jobs by facilitating the flow of job information between the customer and plant in order to satisfy customers, maximize profit and further company growth.

Duties And Responsibilities

• Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
• Proactively guide customers through production workflow, educate and recommend enhancements
• Create, distribute, and maintain various reports for the customer
• Request estimates and accurately quote prices to customer base on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
• Establish and maintain detailed and accurate current records and specifications for all customers
• Provide accurate projections of incoming work for scheduling purposes
• Provide backup assistance in the event of absence, vacation or workload imbalance
• Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
• Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
• Acknowledge all customer inquiries immediately and respond as soon as resolution is available
• Continue to develop knowledge of all products and services as printing technology changes with market demands

Basic Qualifications

• Excellent verbal and written communication skills
• Strong organizational, problem solving and conflict management skills
• Computer literacy specifically MS Word and Excel
• 2 years of experience in Customer Service or Account Management
• Ability to work in a cross-team environment and multitask

Desired Skills And Abilities

• Associates degree preferred

Schedule is Monday to Friday– 40 hours/week

• 7AM – 3:30PM – 1 opening
• Overtime pays time and a half after 40 hours per week

What's in it for YOU?

• An employee referral program that pays you money.
• A best-workplace culture that fosters life-long friendships and encourages fun.
• A safe, values-based company that acts with integrity and respect for all.
• Tuition reimbursement for approved coursework.
• Paid vacation & holidays.
• Medical (PPO and HSA Plans), Dental, Vision.
• A variety of shift and schedule options.
• Teladoc – convenient no- or low-cost medical services.
• On-the-job training programs through Sheridan Academy.
• 401(k) retirement plan with company match.
• Competitive compensation.
• Career advancement with an employer who supports your development.
• Company-paid basic life, AD&D, and short-term disability insurance.
• A successful and growing industry-leading company.
• Confidential and free EAP program for wellness and mental health.

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the Sheridan Random Lake, HR Manager at 920-994-2780 or .