Customer Service Rep(08021) - 250 N Us Hwy 377 Suite 100

ABOUT THE JOB
This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve.
We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5-6 shifts per week. Both daytime and evening shifts are available.
ADVANCEMENT
Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
Summary Statement
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino's Pizza, our people come first!
Job Requirements
You must be 16 years of age or older
General job duties for all store team members

• Receive and process telephone orders
• Operate all equipment
• Clean equipment and facility daily
• Complete any required paperwork
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Maintain store equipment
• Prepare product

TRAINING

• Labeling boxes
• Taking orders
• Training will focus on:
• Making pizzas
• Orientation and training provided on the job

COMMUNICATION SKILLS
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills

• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Verbal, writing, and telephone skills to take and process orders
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change

Additional Information
WORK CONDITIONS
Exposure to:

• Exposure to cornmeal dust
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
• In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• Cramped quarters including walk-in cooler
• Sharp edges and moving mechanical parts

SENSING

• Depth perception
• Near and mid-range vision for most in-store tasks
• Ability to differentiate between hot and cold surfaces
• Talking and listening on telephone

TEMPERAMENTS

• Analyze and compile data
• Work adequately under stress
• Make judgments and decisions
• Work alone and with others
• Work well with others
• Satisfy unhappy customers
• Problem Solving
• Meet strict quality control standards
• The ability to direct activities
• Perform repetitive tasks

PHYSICAL DEMANDS

• Sitting
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• Pushing
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
• Reaching
• Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
• Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
• Toe room is present, but workers are unable to flex their knees while standing at this station
• Eye-hand coordination is essential. Use of hands is continuous during the day
• Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
• Lifting
• Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
• Stooping/Bending
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
• To move trays which are usually placed on dollies
• Reaching is performed continuously; up, down and forward
• Most tasks are performed from a standing position
• Paperwork is normally completed in an office at a desk or table
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
• Hand Tasks
• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
• For short distances or for short durations
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
• Carrying
• Standing
• Forward bending at the waist is necessary at the pizza assembly station
• Climbing
• Forward bending is also present at the front counter and when stocking ingredients
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Performed occasionally to stock shelves and to clean low areas
• Height of most work surfaces is between 36 and 48 inches
• Walking/Jogging/Running
• Crouching/Squatting
• Cases are usually lifted from floor and stacked onto shelves up to 72” high
• A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'