Customer Service Rep (Entry Level)

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Operations Associate to join our Los Angeles team full-time. In this role, you will be the face of Lyft, serving drivers at our local facilities through the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. This position will report into the Operations Lead. If you love working with people, have a passion for operations and the thought of helping Lyft continue to build this incredible ride-sharing movement in Los Angeles sounds exciting, we would love to meet you!

Responsibilities:

• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Lyft’s high standard of service while working with all drivers and representing the Lyft brand
• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
• Prepares rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, and license plates, conducting inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations

Experience:

• Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Excellent, clear verbal and written communication skills
• Impeccable customer service and problem-solving skills
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
• Familiarity with the Los Angeles area
• Bonus points if you love ride-sharing so much that you're a Lyft driver too!
• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality

Benefits:

• 401(k) plan to help save for your future
• Mental health benefits
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Family building benefits
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• Great medical, dental, and vision insurance options

The expected range of pay for this position in the U.S. is $19.17 - $21.70. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.