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Customer Service Order Management - Remote

Company

WFYI Public Media
Address Franklin Lakes, NJ, United States
Employment type CONTRACTOR
Salary
Category Broadcast Media Production and Distribution
Expires 2023-08-23
Posted at 9 months ago
Job Description
Position : Customer Service Order Management - Remote


Location : Franklin Lakes, NJ


Duration : 6 Months


Total Hours/week : 40.00


1stShift


Client: Medical Device Company


Job Category: Customer Service


Level of Experience: Entry Level


Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)



  • The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient& timely flow of orders across the supply chain network by resolving discrepancies.
  • As part of the North America Supply Chain organization, the International Order Management Analyst is responsible for coordinating the movement of shipments from the Distribution Center to client affiliates.
  • The position will report to the Associate Director, Order Management.


Responsibilities


  • Provide status updates on all issues/requests to Order Management leadership.
  • Act as the main point of contact for Order Management processes for client affiliates (from order receipt till order release to client Distribution Center or client plants) ensuring all order milestones are achieved within agreed-upon service levels.
  • Liaise with Distribution Center Operations team on the status of the orders, including shipping dates and reasons for the delays.
  • Lead communication between GDC, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status.
  • Gather information for the backorder at pick lines.
  • Monitor, analyze and report on Order Management performance (maintenance/distribution of performance dashboards; identification of'weak spots' within the process and its root causes).
  • Resolve sales order issues to ensure accurate order fulfilment.
  • Escalate to Order Management leadership when deadlines will not be met.
  • Continuously look for operational efficiency opportunities and engage in continuous improvement initiatives.
  • Modify orders in the ERP system and WMS per regional requirements, including cancelling lines, adjusting quantities, changing pick dates, changing mode of transportation, lot hard allocation, and creating air orders.
  • Provide information to regions regarding order status, product availability, product information, and regulatory issues.


Experience


Position Requirements


  • Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service)
  • Minimum of 2 years’ experience with ERP system(s),
  • Minimum of 2 year’s prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)


Competencies


  • Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
  • Strong analytical skills and attention to detail
  • Must be self-motivated and have the ability to be productive with little or no direct supervision
  • Team player with impactful verbal and written communication skills
  • Advanced Microsoft Excel skills
  • Versatile learner with the ability to function in a changing environment
  • Skilful at setting priorities, meeting deadlines, and managing multiple tasks
  • Ability to influence without authority
  • Action-oriented and results-driven, independently seek continuous improvement opportunities
  • Strong customer focus and a track record of implementing best in class service levels
  • Ability to build strong relationships with relevant stakeholders


Education


  • Bachelor’s Degree in supply chain or in lieu of degree, a high school diploma plus 5 years of experience.


Certifications


  • Certificate programs in International Logistics and Transportation, Export Operations, and global trade compliance certification preferred