Customer Service Optician Jobs

Customer Service Optician Needed

Do you love solving problems to help people live better lives? Got a passion for style and a gift for making people look and feel their best? Then we want to talk to you about our Customer Service Optician position. Our busy optical practice needs a Customer Service Optician to help our patients leave our office looking snazzy in their perfect new pair of glasses. This si a full-time position with benefits and weekends off!

No Experience Needed!

Experience is a plus, but it’s certainly not. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

What you’ll be doing as a Customer Service Optician

As an optician, you are the “pharmacist” of the eye care profession. You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. This is not just any sales job! Your role is to be an educator and style consultant.

Out of everyone that works at our practice, the Optician has the honor of satisfying patients the most! People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great - so you get all the glory!

Your duties as a Customer Service Optician will include:

• Troubleshooting prescription issues
• Miscellaneous repairs
• Doing inventory, ordering, sending, and receiving shipments
• Keeping the optical space looking clean, neat, and welcoming
• Taking accurate measurements for all lens styles and prescriptions
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
• Using our state-of-the-art lens edger to shape prescription lenses and then inserting them into frames.
• Educating patients on what their insurance covers
• Billing insurance
• Checking new glasses for fit and making adjustments
• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
• Educating first-timers on how to use and take care of their glasses and contacts

Why this job is more than a job

In eye care, we change people’s lives. We help grandma and grandpa keep their independence by saving their eyesight. We help kids get better grades because they can finally see the board! We prevent devastating traffic accidents, allow parents to take in every detail on their children’s faces, and help people enjoy an improved quality of life – because life is so much better when you can SEE. If you want a career where you help the people in your community have better lives, this is the job for you.

If these sound like you, please apply!

• You’re confident in making recommendations.
• You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.
• You connect with people quickly and easily.
• You take pride and ownership in your work – whatever you do, you do it well.
• You’re known for doing what you say you’re going to do – no excuses!
• You’ve got a great sense of style and love to help people look their best.
• You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these confounded things” gets you pumped up to work your magic.
• Your reputation for honesty and integrity is legendary.
• You feel that every customer deserves red carpet treatment.
• You’re happy to take as much time as a patient needs to pick the right glasses – after all, they’re going to be part of their everyday lives!
• You’re outgoing and friendly - no one has ever described you as a “wilty flower.”
• You’re always up for learning something new, and you master new skills quickly.
• You see yourself as an integral part of your team’s success (because we will).

We offer:

• Paid vacation and holidays
• 401 (k) with Company match
• Medical, Dental, and Vision Benefits

About Us

VisionQuest Eyecare is a high-volume optical practice in Greenwood. We love to come to work every day because we love what we do and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now! We value your time, so we’ll be back in touch with you very quickly.

This position requires proof of full COVID-19 vaccination. Masking is required in the office and COVID-19 mitigation measures are expected to be followed by all employees.

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