Customer Service Operator - Rexburg, Id

Customer Service Operator
Rexburg, ID
Who We Are
We are AvantGuard Monitoring, one of the fastest growing alarm monitoring companies in the nation located in Rexburg, Idaho near BYU-Idaho. What makes us different is that we live our core values. What makes us stand out is that at AvantGuard We Care F.I.R.S.T. In other words, We're Fun, Innovative, We value Relationships, We work to serve each other and the community, and we work together as a Team to extend Trust to those around us. We are the voice on the other end of the call when someone needs help. We protect and save lives every day. We are heroes!
Reasons You'll Love Working At AvantGuard

• Part-Time - 15-29 hours/week
• NO SALES or Surveys, just helping people!
• Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally for promotions first
• Free mental health assistance & 401k match for all employees!
• Tuition reimbursement up to $1,000+/year
• Work from home flexibility after 60-90 days as work requirements are met and you are within driving distance of the Rexburg office
• A FUN team, company parties, weekly pay days, professional development, and more!
• Flexible scheduling- GREAT position for college students
• Graves shift starts at $15.50/hour with the ability to make up to $16.00/hour after training
• Starting pay $14.50/hour with the ability to make up to $15.00/hour after training

What You'll Do

• Dispatch the proper authorities, verify that help is on the way and notify responsible parties
• Process medical alarm signals quickly, accurately and professionally in stressful situations
• Learn and use new software to complete multiple tasks
• Place accounts on test mode and assist service/installers with signal tests
• Accurately document all responses for the alarm on the computer

Skills Needed

• Ability to work every other weekend (including Sundays)
• Must be able to pass a 2 week fully-paid training class
• Ability to make a 6 month commitment to work here
• Must be 18 years of age or older with a high school diploma or GED
• Ability to pass a pre-employment drug test and background check
• Ability to type a minimum of 40 wpm
• Customer service experience

Check out what AG is all about and learn why we aren't your typical call center at www.agmonitoring.com and get started on the path to LOVING YOUR JOB!
AvantGuard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status