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Related keywords
- Full Time Customer Service Representative
- Full Time Customer Service Associate
- Customer Service Associate Full Time
- Customer Service Representative Full Time
- Full Time Customer Service
- Full Time Remote Customer Service
- Customer Service Agent Full Time
- Full Time Customer Service Manager
- Customer Service Specialist Full Time
- Full Time Customer Service Position
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Customer Service Manager - Full Time With Benefits - $22.00 To $26.58
Company | Office Depot |
Address | Tacoma, WA, United States |
Employment type | OTHER |
Salary | |
Category | Retail Office Equipment |
Expires | 2023-09-05 |
Posted at | 9 months ago |
Overview
- Lead customer satisfaction programs and related initiatives, such as Net Promoter Score (NPS), by identifying areas of opportunity, reporting on metrics, advising the leadership team of progress and recommendations for improvement. Proactively grows business through client/customer centric programs such as Office Depot Inc. Rewards Programs and local marketing plays (loyalty signups, mobile app downloads, etc.).
- Performs other duties as assigned.
- Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes activation and deactivation of the store’s alarm system, cash handling, daily store balancing and system processing.
- Works to continually develop personal selling skills and specialized product . Support new product launches and special initiatives
- Leads community outreach initiatives and is accountable for initiating and coordinating in-store events targeting small and medium businesses in order to increase foot traffic and client/customer retention.
- Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
- Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Drives positive customer satisfaction levels and effectively trains associates on enhancing overall client/customer experience.
- Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
- Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.
- Leads, coaches and trains associates to properly assess client/customer needs to ensure satisfaction in every interaction while fostering a culture that builds trust, brand loyalty, and exceptional client/customer service delivery. Supports an environment that encourages creative, innovative thinking and risk taking provided. Drives Services sales, including print and tech.
- Coaches, Trains / Motivates, Conflict Management, Problem Solving, Collaboration / Team Spirit, Accountability, Drives for Results-Oriented, Directing Others, Business Acumen, Decision Quality, Time Management
- High School diploma or equivalent; Bachelor’s degree preferred in Business, Marketing, Retail Management, or another related field
- Customer Focus
- Advanced selling skills
- Positive and Engaging
- Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
- Integrity & Trust
- Possess excellent verbal and written communication skills
- Basic computer skills
- Minimum two years of experience in retail, including a supervisory role in a sales-driven, customer-oriented environment.
- Minimum 2 years of experience in related field
- Must be able to execute detailed instructions in a timely and efficient manner
- Demonstrated leadership capabilities, with the ability to work independently, as well as with others
- Action Oriented
- Demonstrate passion for the brand, products, services and solutions offered to our customers
- Must be able to effectively lead and coach others in a professional environment
- Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
- Must possess ability to process information/merchandise through POS register system
- You will be eligible to participate in the Retail Store Hourly Non-Management Incentive – a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions.
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