Customer Service Jobs

Location: Springfield, MA
Employment Type: Full-Time
Salary: $14.00 - $18.00

Summary: This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time after providing adequate notice and discussion. Under the direction and oversight of the Assistant Supervisor, the incumbent is responsible for effectively managing the service needs of clients by computerized payroll processing, informational assistance, problem solving, and maintaining the client relationship. Maintains proper dress code and professional demeanor at all times. Must possess a cheerful work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.
Key Job Criteria/responsibilities/standards

• Answer incoming phone calls, transfer, respond to voicemails in a timely manner
• Assist clients with setup and accessing self-service websites.
• Responsible for client account maintenance including bank account changes, pay and deduction coding, department structure, and report scheduling.
• Process payroll adjustments with Assistant Supervisor assistance
• Conduct pre-work audits quarterly to maintain data integrity
• Responsible for entering and changing employee static data for non-remote clients
• Work with team members to ensure proper coverage of clients during absences
• Receive payroll information from clients by phone, fax, email, or in person and enter accurately into payroll software per client frequency.
• Calculate and Review payroll with clients verbally or by sending reports of control totals
• Provide assistance to other departments as needed
• Assist in the packaging and shipping of quarterly and year-end reporting (W2’s)
• Maintain client’s schedules and processing dates and times.
• Assist distribution team with payroll packaging and shipping
• Monitor payroll software for successful processing and printing
• Provide quality customer service to all CPS clients

Requirements
Knowledge, Skills, and Abilities:

• Ability to deal with problems involving several concrete variables in standard and crisis situations.
• Must be proficient in Microsoft Office to include Word, Excel, Outlook.
• Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.
• Strong ability to apply common sense understanding, judgment, and leadership to carry out instructions furnished in written, oral, or diagram form.
• Have a proficient command of the English language and communicate effectively both orally and written.
• Ability to build and maintain positive relationships internally and externally.
• Ability to prioritize job tasks and multi task function.

Certifications. Licenses, Education Requirements, Experience, Skills
High School Diploma or General Education Degree (GED) or equivalent combination of education and experience.