Customer Service Delivery Driver - Columbus

Department: JDMS Supply Chain/Logistics
Position Type: Employee
Position Reports To: Transportation Supervisor
Position Supervises: N/A
Pay Level: N/A
FLSA Status: Non-Exempt

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Assist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Control and maintain an accurate record of customer deliveries
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Provide excellent customer service while delivering orders to the customer
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Excellent communication and customer service skills
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Must annually pass a DOT regulated medical exam
• Must be at least 21 years old
• Valid driver's license
• Must have a good driving record
• Ability to operate a delivery van and handheld tablet device

Desired Previous Experience/Education

• May require chauffer's license in some states
• Any delivery driver experience
• High School Diploma or GED
• Any customer service experience

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: Driver's License
Shift(s): Evening; Day
Regions: Midwest

States: Ohio
Keywords: Customer Service, Delivery, Operations