Customer Service Coordinator - Event Production

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.
Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.
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USA TODAY NETWORK Ventures creates impactful consumer engagements and experiences through world-class events, promotions, races and technology. We strive to exceed expectations, create unforgettable memories and drive value for our partners while leveraging our reputable institutions, including USA TODAY and more than 250 local media brands.
Our portfolio includes the largest high school sports recognition program in the country, USA TODAY High School Sports Awards, and other celebrated brands including the Rugged Maniac, Hot Chocolate 15k/5k, RAGBRAI, Ride the Rockies, Blockbuster Bucket List sweepstakes, Amazing Teachers contest, and more. Our events are managed with our proprietary ticketing and registration platform, EnMotive.
The events and promotions that we build inspire pride in local communities and connect local and national businesses with highly engaged audiences. We are an industry leader and drive results from coast to coast.
BASE SALARY: $40-$45,000/annually
Responsibilities include, but are not limited to:

• Work with the customer service department to manage all customer service needs, with a focus on our cycling events, via email and social media
• Assist in on-site event expo setup and teardown with ability to lift 25lbs
• Identify event-specific issues or trending concerns from customers. Communicate any issues within the department and to other departments as necessary
• Assist with duties as needed for the full weeks of Ride the Rockies and RAGBRAI
• Utilize multiple registration platforms to manage customer needs across multiple brands
• Travel obligations~33% throughout the year
• Troubleshoot and resolve issues that arise with participants at live events
• Champion the Ventures Endurance event brands, fostering positive experiences with participants
• Manage and respond to customer inquiries regarding event details, payment processes, account management, shipping statuses and other miscellaneous questions and concerns
• Manage registration and packet pick-up at cycling Expos (RAGBRAI, Ride the Rockies, Tour of the Battenkill)

Required Skills:

• Strong organizational and time management skills to effectively manage the customer service needs of several brands
• Exceptional verbal and written communication skills
• Proven attention to detail with ability to multitask
• Knowledge of Microsoft Office applications a plus
• Demonstrated excellent conflict resolution and interpersonal skills
• Strong analytical mindset and approach to problem solving
• Strong desire to surpass customer expectations and proactively solve customer concerns
• Strong technical skills to learn new programs and platforms quickly

Qualities required of all Ventures Endurance team members:
Ventures Endurance is a growth-oriented organization with successful team members possessing a strong work ethic and the ability to work individually and as a team. Solutions-oriented individuals with a hands-on approach to identifying inefficiencies and cost saving opportunities, while maintaining a quality workplace environment and product. The flexible and cooperative environment lends itself to a tight knit community of employees working together to achieve success.
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The annualized base salary for this role will range between $38700 and $93150. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.
Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at [email protected].