Customer Service Associate (Positive Demeanor)

Full :

We are looking for a friendly and hard-working customer service associate to join our growing team. You will be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Customer Service Associate Duties and Responsibilities:

Answer incoming calls and emails in an efficient manner

Identify customer questions, concerns, and overall needs

Provide accurate answers and solutions to customer queries

Address customer complaints in a compassionate and patient manner

Redirect customers to appropriate teams and/or departments as needed

Help sales team generate leads, identify potential leads and forward to sales reps

Check voicemail inboxes and return calls in a timely manner

Develop professional relationships with ongoing customers through excellent customer service

Follow-up with callers on complaint and/or question resolution status

Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

Customer Service Associate Requirements and Qualifications:

High school diploma or equivalent required

Customer service experience is a plus

Familiarity with CRM systems is preferred

Excellent interpersonal communication skills, both verbal and written

Fantastic phone skills, i.e. well-spoken, excellent active listening skills

Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)

Organized

Outgoing, friendly, compassionate personality

Ability to meet and/or exceed both call and sales assist quotas

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.