Customer Service Associate (4189) Jobs

Job Title: Customer Service Associate
Location: Springdale, AR,72764
Duration: 6 Months("Possible Extension")
Pay Rate- $21/hr.
Responsibilities
:

• Responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle
• Utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, Etc.) to problem-solve for all business units;
• Maintains knowledge of all internal client's policies procedures and software applications;
• Works to strengthen client's relationship with external customers through regular communication and by expanding relationships with key contacts throughout customers' organizations
• Serves as the primary contact between the client's Supply Chain and the assigned external customers
• Utilizes available resources to identify cost-effective supply chain efficiencies to best serve the needs of clients and the customer;
• Identifies and implements creative solutions to resolve issues that negatively impact any aspect of the order-to-cash cycle client's relationship with its customers and or accurate delivery of products to external customers.
• Maintains knowledge of external customers' organizational structure procedures and all other pertinent information;
• Establishes and maintains positive effective relationships with key internal contacts

Required Skills

• Conflict Management skills
• Negotiation skills
• SAP skills preferred
• Ability to multi-task
• Proficient with MS Office applications required
• Problem-Solving skills
• Strong written oral and interpersonal skills
• Bachelor s degree or equivalent work experience
• Positive attitude
• 1-3 years of business experience