Customer Service Assistant, Bilingual Collections

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Position Information:
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Performs all duties in English or Spanish, as required by the clients and departmental needs. Performs simple translation tasks, and may require language interpretation at the basic or intermediate level.
Experience Requirements:
2 Years Related Position Experience In Healthcare Required
Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
Monday-Friday 8:30am-5:30pm
Weekend Requirements:
No Weekends
Call Requirements:
None