Customer Service Rep - Part Time

Ronnoco Beverage Solutions, the Midwest's leading manufacturer of specialty coffee, is looking for a Part Time Customer Service Representative to join our team in St. Louis, MO. The CSR will provide outstanding service by developing and strengthening long-term relationships with both internal and external customers. The hours are flexible and the individual will work approximately 20-25 hours per week.

Responsibilities

• Maintain high level of product knowledge and product application
• Proactively reach out to customers via email and outbound calls for orders by route by day
• Update customer profiles to maintain current information
• Receive customer orders and process them in the automated order processing system
• Investigate and trouble-shoot customer service issues by involving the appropriate internal customers
• Demonstrate a positive, collaborative approach to meet customers' needs
• Answer customer calls or email inquiries about products or services
• Establish on-going rapport with existing customers
• Serve as liaison between customers, supply chain, and sales, thereby providing professional account management

Requirements

• 2+ years' experience in a customer service /inside sales environment
• Ability to multi-task
• Ability to work individually and as part of the team
• Accurate data entry skills
• Strong analytical, time management, and organizational skills
• High school diploma or GED required
• High level of integrity and work ethic
• Excellent communication skills: telephone, email, writing, and listening
• Strong PC, word processing and spreadsheet skills