Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Smp Home Medical Equipment Customer Service Manager
Recruited by Penn Highlands Healthcare 8 months ago Address , Saint Marys, 15857
Customer Service/Sales Representative - Chat
Recruited by Continuum Global Solutions 9 months ago Address , Saint James, Mn
Customer Service Manager, Airport Customer Experience
Recruited by American Airlines 9 months ago Address New Orleans, LA, United States
Ticket/Gate Agent (Customer Service Agent) - Msy
Recruited by Delta Air Lines 10 months ago Address New Orleans, LA, United States
Airport Agent Jobs
Recruited by Breeze Airways™ 1 year ago Address , New Orleans, La $15 an hour
Customer Relations Representative - State Farm Agent Team Member (Property And Casualty Insurance Focus)
Recruited by State Farm Agent 1 year ago Address Hammond, LA, United States

Customer Service Agent Jobs

Company

Allegiant Travel Company
Address , Shreveport, 71107, La
Employment type FULL_TIME
Salary $15 an hour
Expires 2023-07-29
Posted at 11 months ago
Job Description
Hourly rate: $15.00

Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time

Summary
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

Visa Sponsorship Available
No

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Certification: No
Years of Experience: Minimum one (1) year experience Customer Service experience.

Preferred Requirements
  • Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
  • TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
  • Able to attend required training.
  • Ability to work in extreme weather conditions.
  • Must be at least 18 years of age and possess a valid driver’s license.
  • Ability to work efficiently under time constraints.
  • Strong computer skills and ability to use general office equipment.
  • Must be well groomed and adhere to the dress code policy.
  • Effective communication skills, both verbal and written.

Job Duties
  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags.
  • Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
  • Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations.
  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
  • Trace loaner wheelchairs, car seats, etc.
  • Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
  • Enforce safety/security measures and monitor sensitive safety zones.
  • Monitors baggage carousel for unclaimed baggage.
  • Other duties as assigned.
  • Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
  • Provides consequential expenses to applicable customers when there is a delayed bag.
  • Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles.
  • Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs

People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.