Customer Service Agent Jobs

Banking Customer Service Representative: Afternoon and Late Shift

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

Must reside within driving distance of our Sumter, SC location. You will be working onsite at 1057 Broad St B, Sumter, SC 29150.

We have shifts coming up from 4:30 pm- 1 am or 2:30 pm- 1 am, with a variety of days off!

A fantastic opportunity

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.

You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. This company takes immense pride in its unwavering support for the military and veterans. Unlike traditional warehouse roles that require being on your feet all day, this job allows you to sit down while you work.

Responsibilities:

• Ongoing training and skill development
• Navigate through multiple systems and tools
• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications

Qualifications:

• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Eager to advance your career with a reliable company
• Must pass a background check and drug-screen
• Enjoy working independently and with a team
• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude

Must reside within driving distance of our Sumter, SC location. You will be working onsite at 1057 Broad St B, Sumter, SC 29150.

Benefits:

• Referral bonuses
• Employee discounts
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• 100% Paid Professional Training at $15/hr
• Internal Mobility (84% of our managers are promoted within)
• Medical, Dental, Vision and Wellness Benefits
• Pay: $17.00/hr

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Paid time off
• 401(k) matching
• Work from home
• 401(k)
• Health insurance
• Vision insurance
• Referral program
• Dental insurance

Experience level:

• No experience needed

Shift:

• Night shift
• 8 hour shift
• Evening shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person