Customer Engineer Jobs

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 15 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world:

Role in a Nutshell:
You will be part of a growing, high-performing Customer Engineering team that partners with the Sales functions to deliver revenue growth. You love technology in all forms and have an excellent understanding of agile software development and testing technologies. You enjoy collaborating with customers and solving real-world customer-facing problems. This is an extremely hands-on position in a typical start-up environment, so we are looking for motivated self-starters who aren’t afraid to roll up their sleeves and work closely with internal and external stakeholders throughout the customer's BrowserStack product evaluation process.

You will learn enterprise tech stack, different languages & frameworks, Continuous integration tools, and building systems for debugging & scaling. In this role you will get the opportunity to talk to industry leaders, customer leadership, their Dev / QA / Security, Network teams, etc.

What will you do:

• Coordinate actively with customer stakeholders like the customer's Dev, QA, Network,
• Drive the customer’s BrowserStack technical product evaluation end to end.

Security, Business teams etc., to resolve technical product queries or technical roadblocks.

• Develop a strong understanding of our technology portfolio and the competitive landscape for web apps, mobile apps and visual testing solutions to strategically position the BrowserStack products, based on customer's use cases.
• Devise innovative technical approaches/solutions to enable customers to succeed with BrowserStack.
• Work with cross-functional product & engineering teams, learn & develop on testing domain technologies among others as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.
• Contribute towards scaling the Customer Engineering practice. e.g. streamlining processes and building workflows for efficient external and internal coordination, creating reusable technical or process artifacts, etc.
• Lead Customer Engineering activities including technical discovery, RFP responses, product value proposition, architectural guidance, L3 technical support escalations and ongoing customer relationships
• Coordinate closely with peers and juniors and coach them as needed
• Work as a bridge between Customer and Product & Engineering teams, Capture technical product requirements and feedback from customers and relay it to the product with relevant market insights to enhance the product
• Design and lead comprehensive technical sessions and workshops for customers

Desired Experience:

• B.S. degree in Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices
• Disciplined self-starter, does whatever it takes in order to succeed
• Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NighWatchJS,WDIO); Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft; Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls)
• 3-5 years of engineering experience in the B2B SaaS space.
• Working collaboratively and coaching team members is a must
• Prior exposure into Solutions Engineering, Pre-Sales or Consulting roles with a strong technical background would be ideal.
• Ability to work well in a highly dynamic / team environment; excellent

communication skills; strong team player

Opportunities in this Role:

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: