Customer Contact Assistant 1 | Centracare Plaza | Day Shift

Find your purpose as a Customer Contact Assistant for CentraCare!

Location: St. Cloud – CentraCare Plaza | After initial training on site, you will have the opportunity to work some of your shifts from home.

Schedule: Full-Time - Day shifts, 7:30am to 4pm Monday through Friday working every other weekend.

What you will do:

• Deliver critical information where it’s needed
• Provide medical messaging services to CentraCare employees, medical staff and clinics.
• Manage the primary switchboard duties for CentraCare.
• Receives and process calls as a backup to the Patient Transfer Line
• Responsible for dispatching staff and security to medical and non-medical emergencies.
• Ensure communication signals are properly distributed
• Demonstrate family-centered care principles when interacting with patients, and co-workers.
• Triage a variety of incoming calls, ranging from routine to emergent and inter-office calls.
• Work closely with providers, nursing staff, administration, patients, and community.
• Supports and implements patient safety and other safety practices as appropriate.
• Demanding, fast-paced work that saves lives using a PC-based call handling system.
• Schedule interpreter services located at St. Cloud Hospital.

Main Duties:

• STEMI (heart attack) coordinator for patients being transferred to St. Cloud Hospital
• Facilitate transfers in and out of CentraCare facilities from referring hospitals
• Responsible for transferring calls coming into CentraCare facilities
• Back-up to all requesting departments when not available (Hospitalist, IS Help Desk and Echo)
• Handle telehealth calls
• Emergency communication coordinator.
• Receive calls from the public, employees, and other emergency agencies
• Initiate emergency plans using specified procedures for all codes and alerts

What you need:

• Effective communication techniques, audio communication and computerized systems
• Experience with general computers and Microsoft Office
• Typing skill of 40 wpm along with general computer and Microsoft Office experience
• High School Diploma or GED required
• 2 years of work experience or an associate degree in a related field required
• Able to work under pressure, multi-task, maintain confidential information and work well in a fast paced work environment
• Ability to respond to emergency situations in a calm and controlled manner
• Critical thinking skills along with previous experience in operation of PC phone
• Medical Terminology Course completion, prior to hire or within 30 days of hire
• Exceptional organizational, communication, and customer service skills
• Previous experience using a PC based phone system preferred.
• Emergency Medical Call Center and/or dispatching experience preferred

What you will receive:

• Open communication and mentoring among team members and leaders
• Opportunity for growth, advancement, and career laddering
• Continuing education to remain knowledgeable in current procedures.
• An environment where employees are supported in building their skills
• Paid orientation, training and medical terminology course
• Pay starting at $17.57+ per hour and up based on experience.
• Comprehensive benefits package
• CentraCare is also proud to offer other perks such as free onsite parking, tuition assistance, scholarships, wellness program with rewards and great employee discounts!

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.