Customer Care Specialist Jobs

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities

• Verifies medical necessity with physician
• Perform all other duties as assigned and required
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Verifies patient demographics and prior equipment usage with patient
• Maintains open communication with patients/clients and referral sources
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Services walk in customers as needed
• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Responds to patient/client questions and problems
• Understand and adheres to all of SuperCare Health company policies.
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Works Saturday assignment as needed or scheduled
• Reports to work daily and is ready to work at the scheduled start time
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Processes closet and on call orders as received
• Understand and adheres to all of SuperCare Health company policies
• Performs any other duties that may be requested by supervisor or management
• Maintain a professional safe and clean work environment.
• Schedule- varying start times
• Fundamental Computer Skills
• Process orders to shipping or dispatching for Technician or RT deliveries
• Must meet minimum of monthly goals
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Attends all departmental meetings, company meetings, and in-services
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested

Education And Or Work Experience Requirements

• Experience in healthcare, medical and/or HME industry (preferred)
• Strong organizational skills and detail oriented
• Excellent Customer Service skills
• Detail oriented
• Previous Management/Supervisor or Lead experience
• Knowledge of diagnosis and Medical terminology
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Experience with Medical Supply Company
• Proficiency in Microsoft Word, Outlook, and PowerPoint

Location

• Corporate location is in City of Industry.

Benefits

• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Medical
• Voluntary Life Insurance
• Vision
• Dental
• 401K
• Flexible Savings Account

Perks

• Paid Training
• Employee Discount Program
• Paid Time Off
• Sick Time
• Employee Referral Reward Program
• Growth Opportunities
• Remote Work Opportunity

What SuperCare Health Is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Cooper - Talent Acquisition LinkedIn