Customer Care Representative Jobs

Transport Care Services is proudly serving the transportation needs of all our clients.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Essential Functions

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• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries

Bridge Of Hearts Perks

• Incentive opportunities
• Growth Advancement Opportunities to fulfill YOUR passion in healthcare!
• Paid Vacation after 1 year of service
• Bridge Bucks rewards program for outstanding SERVICE!
• Caregiver Weekend bonus to those who work weekends!

Title: RN/Registered Nurse
Reports to: Clinical Supervisor

Job Title:
Department
Registered Nurse (RN)
Field Caregiver
Position Overview
Responsible for providing and documenting skill nursing care in accordance with the developed care plan and physicians order for each individual patient while always adhering to confidentiality standards and professional boundaries.
Essential Job Duties

• Recognizes changes in patient needs and responses requiring intervention and implements care to prevent risk or reduce risk.
• Educates the patient and family regarding the disease process, self-care techniques, and prevention strategies, and in meeting the patient's nursing needs.
• Accepts responsibility for personal and professional accountability by complying with Bridge of Hearts Home Health Services policies, state and federal regulations, accrediting bodies and the Nurse Practice Act.
• Continuously observes and assesses patient condition and care needs and reports changes in condition to the supervisor and/or physician as appropriate.
• Documents all activities, assessments, nursing actions, responses and coordination of care in a timely manner whenever care is performed.
• Provide care utilizing infection control measures that protect both the staff and the patient according to OSHA standards.
• Responsible for the delivery and coordination of quality patient care in compliance with physician orders.
• Maintain knowledge of competencies related to the nursing profession by participating in educational programs, continued educational units, internal learning management skills and skill evaluations.
• Takes appropriate nursing action based on assessment and achieves expected outcomes.
• Develop, implement and update the nursing care plan

Requirements

• Current, unrestricted state license as a Registered Nurse in the state of Pennsylvania
• Current CPR certification
• Demonstrated proficiency in clinical assessments, documentation and compliance with nursing care and policies and procedures
• Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing

Additional State Specific Requirements
Continuing Education as required by state
Preferences

• Home Health experience
• Six months of recent experience as a licensed nurse in a clinical care setting

Other Skills

• Effective problem-solving and conflict resolution
• Attention to detail
• Time Management
• Good organization and communication skills

Physical Requirements

• Must be able to appropriately respond to physically and mentally to emergency situations in the home or during transport
• Prolonged walking, standing, bending, kneeling, reaching & twisting
• Must have strong sense of smell and touch
• Must be able to travel and have reliable transportation
• Must have visual and hearing acuity
• Must be able to lift 50 lbs
• Must be able to sufficiently reposition patients and move equipment without assistance
• Must be able to speakm, write, read, and understand English
• Must be able to sit and climb stairs

Environment

• Must be able to function in a wide variety of environments which may involve exposure to allergens, and other various conditions
• Possible exposure to blood, bodily fluids, and infectious diseases.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Rev 10/22