Customer Accounts Advisor Jobs

Job Schedule Corporate Store Job ID 47129 Post Date 07/28/2023

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Assist with merchandise returns and guest deliveries as directed by management
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Safely operate company vehicle
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Any reasonable duties requested by management
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Assist the Sales Team as needed
• Sell customers on the benefits of timely lease agreement renewal payments

Requirements

• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Proper telephone etiquette
• Two years of retail/customer service experience preferred
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Ability to work schedule of hours varying from 8 am to 9 pm
• Uphold the Aaron’s Brand and protect company assets
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Maintain a professional appearance
• Excellent interpersonal and communication skills
• High School diploma or equivalent preferred
• Must meet DOT requirements to obtain certification in required states (United States)
• Proficient computer skills

Aaron’s Total Rewards

Benefits

As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes

Our team members are our greatest asset.

• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand
• Benefits vary based on full- and part-time employment status.
• Stock purchase plans
• Employee purchase program with exclusive discounts
• Tuition reimbursement
• Life and disability insurance
• Sundays off
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Employee assistance program
• Employee Business Resource Groups
• Paid time off, including vacation days, sick days, and holidays

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].

Aaron’s is an Equal Opportunity Employer.

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