Crew Member Jobs

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Job Summary
Crew Members are responsible for executing to the Dunkin Donuts' operational standards. Responsible for working as part of a team to meet the needs of our Guests while providing a hospitable environment.
Job Title: Crew Member
Reports to (title): Restaurant Mgr.
Principal Responsibilities And Key Activities

• Contributes to inside and outside cleanliness standards
• Actively participates in meeting all cleanliness, safety and sanitation standards
• Completes all required Xpert training
• Communicates Guest feedback to restaurant management
• Handles high pressure situations calmly
• Acknowledges all Guests and is highly responsive to needs and special requests
• Holds the Guest as their most important priority at all times
• Communicates in English and seeks assistance to improve communication skills
• Adheres to all uniform and grooming standards
• Educates Guests on product line and added value available to them
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Ensures a Satisfactory Guest Experience
• Understands all hospitality standards and holds self accountable for them

Drives For Results

• Makes all products to standard exactly as the Guest has ordered them
• Takes accountability for understanding all in store marketing promotions
• Participates in action plans to address issues and opportunities
• Ensures orders are entered in the POS system accurately
• Brings product issues to the attention of restaurant management
• Executes new product rollouts including selling to Guests and product execution
• Seeks to understand goals and results and how they personally contribute to them
• Provides feedback and suggestions to improve restaurant performance
• Utilizes cash control procedures to minimize cash loss
• Acts quickly to solve problems in area of responsibility
• Utilizes suggestive selling appropriately
• Adheres to all policies and procedures
• Understands and complies with all procedures and policies

Works With Other Team Members

• Recognizes other team members for team contributions
• Is accountable for their behavior and performance
• Actively learns and takes on new assignments and responsibilities
• Assists in training and coaching of new Crew Members
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Treats people fairly and with respect
• Responds positively to coaching and direction given
• Executes team service

Flexible And Adaptable

• Ensures restaurant management is aware of work availability in advance
• Is flexible with work schedule as business needs change including taking breaks

Expected Behaviors

• Responds quickly to all concerns and feedback with composure
• Ensures a Satisfactory Guest Experience
• Anticipates Guest needs and goes above and beyond to satisfy special requests
• Takes pride in serving the Guest with passionate service and a smile. Executes all job assignments with excellence and takes accountability for understanding and achieving hospitality standards.

Drives For Results

• Takes pride in accomplishments for self and restaurant rather than simply completing the

tasks. Understands the importance of taking accountability and executes against standards.

• Works to solve problems in area of responsibility and is comfortable asking questions

for clarification.

• Understands the importance of teamwork and treats all team members with respect.
• Embraces learning for continuous improvement
• Seeks feedback from others and responds positively to coaching
• Follows through on commitments
• Puts team goals ahead of individual priorities
• Provides feedback and recommendations that improve performance
• Understands performance expectations and demonstrates accountability
• Embraces learning and readily adapts to change
• Participates in training and coaching new Crew Members
• Works with other Team Members:
• Is enthusiastic and enjoys working in a fun environment. Recognizes team members for their efforts and cooperation.

Flexible And Adaptable

• Learns quickly and is able to apply information and change behavior
• Enjoys new and exciting challenges in a fast-paced environment. Demonstrates a positive attitude when facing change. Readily shifts work focus when business needs change.

Understands the need for work schedule to change to meet business needs
Skills
Minimum Qualifications

• Can operate restaurant equipment
• Speaks/Reads English
• Can take spoken orders from Guests
• Can count money and make change

Other

• At least 18 years of age

(where applicable)

• Outgoing personality

Critical Relationships

• Reports to Restaurant Manager /

Manager on Duty

• May be coached by Assistant Manager/

Shift Leader
Potential Career Path Next Steps

• Shift Leader
• Assistant Manager