Courtesy Officer - La Gran Plaza

Come be part of our team at La Gran Plaza Mall where you will be a part of a diverse and culturally filled atmosphere.
Under general supervision, this position provides a visual security presence to ensure that visitors have a safe and pleasant experience while visiting the building.
Roles And Responsibilities

• Promote positive and courteous public relations to all tenants, visitors and guests
• Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and company assets; monitor visitor activities
• Communicate with supervisor or manager on safety issues
• Prepares reports based upon observations, information and occurrences to ensure compliance with departmental standard operating procedures
• Tour properties and monitor building operations
• Ensure the safety of guests, employees and company assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental standard operating procedures
• Maintain daily logs and shift reports
• Gain and maintain proficiency with life safety system and central security panel of buildings
• Adhere to Security Policies and Procedures manual
• All other duties as assigned

Qualifications
Experience, Knowledge, and Education:

• Prior experience in law enforcement, military, and/or security preferred
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Publisher) PREFERRED
• Bilingual in English/Spanish is a plus
• High school diploma or GED equivalent required
• Ability to multi-task, prioritize and work efficiently; excellent attention to detail
• Advanced customer service skills to diplomatically communicate with customers
• Ability to listen, communicate (written and verbal), excellent grammar, spelling, and proofreading skills, and follow up effectively with all staffing levels and clients/customers
• Ability to anticipate work needs and follow through with the minimum direction
• Ability to demonstrate good common sense and sound judgment

Additional Requirements

• Requires following established procedures for calling in absent and/or requesting time off
• Requires flexibility to accept assignments at any of our properties in the greater metropolitan area of the city/county in which you are hired
• Requires acceptance of any assigned shift including weekends
• Successfully pass pre-employment screening
• Training provided for DPS Level 2 Certification
• Requires you to provide your transportation to/from any job site assignment.
• Requires flexibility to work overtime with same-day notice, not to exceed 16 hours in a day
• Non-Commission license preferred, or ability to obtain a valid, Non-Commissioned Security License through the Texas DPS Private Security Board