Court Support Specialist Jobs

About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Dallas, Tampa, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

As our Court Support Specialist you will work with courts all throughout LA to ensure that court filings make it back into our system in a timely manner. As part of this team, the Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations.

This role requires patience, diplomacy, the ability to think on your feet and prioritization skills – talking on the phone while writing up notes and getting to the root issue of problems. Direct legal experience is not required, however, a positive attitude and willingness to learn is.

Key Responsibilities:

• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Perform other job-related duties as assigned.

Qualifications:

• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• High school diploma / GED required.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Quick learner and willing to learn and grow.
• Strong communication skills, both written and verbal.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Ability to perform repetitive data-entry tasks with accuracy.
• Document manipulation experience (PDFs).

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Referral program
• Health, Dental, Vision insurance
• Paid time off
• Disability insurance
• Employee assistance program
• 401(k) with company matching
• 3 Floating holidays per-year
• Pay: $18 per hour
• 8 Paid company holidays