Corporate Traveler - After Hours Travel Consultant - Remote, Us

After Hours Travel Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

We are looking for a candidate with Sabre experience and a strong desire to learn and grow with the company. If you are a self-motivated and ambitious individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this position today.

Key Responsibilities

Ensure a high level of client's satisfaction with their Corporate Traveler after-hours experience by exceeding customer service expectations in every interaction, whether it be via phone, chat or email.

• Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Build and maintain strong working relationships.
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
• Follow company procedures, account guidelines and customer service standards.
• Provide solutions to travel related problems clients may experience.

Experience & Qualifications

• Excellent written and verbal communications skills.
• Customer focused – consistently going above and beyond to deliver an amazing client experience.
• You obsess over details; take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed.
• You thrive in a collaborative environment but can also produce quality work independently.
• A problem solver who thinks outside of the box to provide creative solutions.
• You embrace egalitarianism, irreverence, and ownership.
• Tech Savvy – Experience with a GDS system (Sabre preferred) is an asset, confident using Microsoft suite, and comfortable learning new software.
• Outstanding interpersonal skills and ability to build strong business relationships.
• Ability to work in a fast paced, deadline driven environment.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Employee giving program
• Office Environmental Program
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• 1 Volunteer Day per Calendar Year
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year
• Personal connections: We are a big business founded on personal relationships.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• DEI education

Benefits Include:

• Global career opportunities in a network of brands and businesses
• Employee Assistance Program
• 401k program with partial match
• Health & Wellness Programs and Employee Financial Wellness Services
• Benefits including vision, medical, and dental
• Employee Share Plan
• Generous remuneration structure
• Travel perks/discounts.
• Generous paid time off policy
• National/International Award Nights and Conferences

#LI-REMOTE
Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Salary: $61,800- $64,890
For this position, we anticipate offering an annual salary of $61,800-$64,890 depending on relevant factors, including experience, geographic location and performance. The annual salary range listed represents the total compensation package, excluding benefits, but which includes achievable commission and incentives.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]