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Customer Care Coordinator Jobs
Recruited by Numotion 9 months ago
Address La Vergne, TN, United States
Coordinator Customer Care Jobs
Company | LCI |
Address | Clarksville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-24 |
Posted at | 8 months ago |
LC Industries –
- EDUCATION REQUIRED
- TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
- Responsible for all customer related matters.
- Ability to request new item loads for special request items.
- Ensure that customers are aware of our BuyLCI website and assist with customer set up for site.
- Schedule visits with customers.
- Responsible for placing calls to customers to solicit business.
- Knowledge to quote on contracts and follow up on quotes.
- Calling customers for additional information as needed.
- Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time. Work closely with management and admin assistant (if available) to ensure material needed to fill sales orders is on order and has good supply and/or shipment status.
- Be instrumental in utilizing current marketing tools, ie new product flyers, to seek additional sales.
- SPECIFIC DUTIES AND RESPONSIBILITIES
- Register and track customer complaints with expeditious follow up and resolution.
- Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website.
- Ability to navigate Axapta to create, release sales orders. Order special order product and follow up with vendor to ensure timely arrival and availability.
- Maintain a customer list of all customers who shop by phone/fax/email only to try and obtain more of their business.
- Follow up with customers by conducting a survey asking basic questions i.e. Was product satisfactory, was it delivered on time, would you do business with us again?, etc.
- Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC thru use of AXAPTA and/or Excel Spreadsheet
- Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of products’ uses.
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