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Coordinator Customer Care Jobs
Recruited by LCI 8 months ago
Address Clarksville, TN, United States
Customer Care Coordinator Jobs
Company | Numotion |
Address | La Vergne, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Device |
Expires | 2023-08-13 |
Posted at | 10 months ago |
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
- Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
- Tracks equipment to ensure receiving before scheduled delivery.
- Contacts clients for medical documents if the document collector is unable to obtain what is needed.
- Coordinates with clients (once equipment is approved) delivery.
- Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
- Performs other related duties as assigned.
- Schedules evaluations and equipment adjustments with referrals and clients.
- Maintains doctors and therapists contact and any other related information.
- Reconciles deliveries and moves order to billing.
- Provides monthly delivery forecasts.
- Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
- Collects and process payments for out-of-pocket amounts.
- Conducts research of related equipment on vendor websites.
- Efficiently processes new orders intake.
- Keeps the team abreast with order processing status.
- Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
- Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
- Decisive
- Results oriented
- Personable
- Urgency
- Minimum three years of relevant experience in a fast-paced office environment highly preferred.
- Ability to think quickly, assess a situation and make a sound decision.
- Positive, customer-focused approach.
- High School diploma/GED required. Associates degree preferred.
- Solid written and verbal communication, listening, organization and priority setting skills.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Experience with technology for optimizing efficiency.
- Proficiency in Microsoft Office Suite.
- Ability to meet essential functions of the position with reasonable accommodations as necessary.
- Ability to work overtime as needed.
- Prolonged periods of working at a desk and/or on a computer
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