Coordinator, Card And Travel Products

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Reporting to the Manager, Existing Customer Marketing & Retail Partnerships, the Coordinator for Card and Travel Products is responsible for executing the marketing for the HawaiianMiles Merchant Program. This includes being a liaison between internal teams and external partners to launch email, web, and social media marketing. The coordinator will also be responsible for responding to HawaiianMiles member and partner inquiries. This position is fast paced and offers the opportunity to learn about the HawaiianMiles program while making a positive impact to local business partners.

Key Responsibilities

• Assist team with preparation of presentations for internal business updates and external partnership meetings
• Update and maintain merchant program partnerships’ terms and conditions, FAQs, and training materials, and communicate updates to internal stakeholders and external partners as needed
• Organization and management of marketing timelines with an emphasis on managing the process of approvals, requirements, and deadlines with internal teams and external partners, including bank and retail partners
• Manage merchant program customer service support by working with partners, merchant program vendor, and HA customer contacts team to resolve cases in a timely manner
• Support management of comprehensive merchant program marketing calendar by monitoring due dates, campaign conflicts, channel distributions, etc. to ensure optimal marketing execution efficiencies
• Provide general program administrative support, including but not limited to processing payments and invoices
• Other duties as required
• Responsible for coordinating and executing marketing promotions and initiatives associated with merchant program partnerships, on time and on brand as designed
• Processing of monthly HawaiianMiles partner mileage rewards files
• Support partnership retention by managing promotion portfolios for marquee partners and tracking partner exposure via a marketing placement report
• Coordinate collection of marketing assets from partners and acquire HA brand approval as needed
• Become the Subject matter expert in the HawaiianMiles Loyalty and Merchant programs to successfully execute promotions and marketing

Minimum Requirements

• Customer service experience
• Strong communication skills (both verbal and written); must be able to effectively communicate with internal departments and external customers / business partners
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
• Bachelor’s degree or an equivalent combination of education and related working experience
• Must be detail-oriented with the ability to multi-task and prioritize duties
• Critical thinking and investigative skills for researching issues and problem solving
• Ability to learn and use new database and software platforms to support program servicing
• Proficient in MS applications: Outlook, Word, Excel, and PowerPoint
• Must be able to work independently and collaboratively with internal and external partners
• Strong analytical skills

Preferred Qualifications

• Experience with project and task management software (e.g. Asana, Basecamp)
• Experience in reporting metrics and KPIs
• Two or more years of professional work experience, preferably in airline, loyalty, marketing, or travel related industry
• Business to business account management experience
• Experience with Salesforce Account management software
• Familiarity with airline systems (e.g., Amadeus) and marketing database/CRMs

About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.