Content & Campaign Management Intern

About Gen Digital:
Just like we want to empower our customers, it’s important at Gen that team members have the support they need to do their best work. This includes flexible working options with generous time off, and competitive benefits and compensation packages. Diversity, equity, and inclusion are foundational to how we do business, and we strive to create safe, inclusive spaces where all employees are valued, respected, and celebrated for their individual differences and unique perspectives. Employment decisions are based on merit, experience, and business needs. Gen is an equal employment opportunity employer.
About the Team:
The Customer Success Management (CSM) team is responsible for the overall business success of our relationship with our existing customers to facilitate the growth and development of Gen.
About the Role:
The CSM Internship Program (CSM-IP) offers an opportunity for current college or graduate students to gain valuable work experience through high-visibility, value-add projects throughout the CSM organization. Interns participate in Gen-sponsored team-building activities, and internal team meetings with executives, and end their assignment with a showcase of their projects. Assigned projects can include but are not limited to:

• Create global newsletters
• Evaluate customer lifecycle and transactional communication campaign performance to help determine new benchmarks and identify campaigns to test and improve performance metrics
• Work with cross-functional teams (e.g., design teams, brand marketing, global business owners, web development, communication operations, etc.) to enhance customer experience, engagement, and retention
• Work with global business leads to help launch campaign optimization tests and report and analyze the performance

Qualifications:

• A minimum 3.0 GPA
• Be a true team player who works closely and cohesively with others
• Must be a U.S.Citizen or Permanent Resident
• Be a self-starter who drives progress and results while meeting critical deadlines
• Strong analytical skills with high attention to detail
• Excellent communication and presentation skills
• Ability to multi-task, work independently, and prioritize deliverables
• Currently completing a Bachelor’s in a relevant area of study

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.
Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.