Consumer Programs Manager Jobs

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Our success depends on people who are committed to our purpose and have an appetite for progress.

We are excited that our US headquarters in NYC has moved to Stamford, Connecticut as of November 2022. Our beautiful new location is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.

The Consumer Program Manager will build IQOS awareness, relevance and loyalty by developing and managing relevant initiatives in line with the consumer journey mapping, which requires consistent mining and analysis of data from multiple sources, directly/in-directly related to Acquisition and Retention KPIs.

Synchronize development and deployment of the right programs and platforms to grow and maintain user base at the desired conversion rate.

Your ‘day to day’

• COMMUNICATION & RELATIONSHIPS. Work with market PMO to establish project team/s to ideate and conceptualize MVP offers based on consumer research and insights. Co-ordinate the due diligence requirements and executional feasibility with key stakeholders to understand the overall impact of scalability, on business results. Implement and manage changes and interventions with supporting stakeholders to ensure project goals are achieved. Analyze and facilitate the mitigation of program risks, meet with stakeholders to ensure clear and transparent communication regarding project issues and decisions by sponsor/management
• CRM PLATFORM. Synchronize the development and deployment of a CRM platform to facilitate registration, on-boarding, conversion and IQOS exclusivity among all consumer segments
• PROJECT PLANNING, MANAGEMENT & EXECUTION. Identify the key channels and stakeholders required to develop and test initiatives. Work with project teams to implement projects with well-defined budgets, risks, outcomes, milestones, and metrics. Prioritize projects within each Consumer Journey step under Acquisition and Retention. Timely follow-up on the various project milestones with the underlying objective of fast but fully consumer centric execution. Ideate and run experiments, where needed, before proposing a program that can be rolled out permanently
• OMNICHANNEL CONSUMER EXPERIENCE. Ensure consistency of omni-channel consumer experience leveraging project teams; this includes bringing together multiple functions in the development and management of most (if not all) consumer programs
• CONSUMER JOURNEY MAPPING. Owns (or collaborates with) the Consumer Journey, identifying and prioritizing the key pain points which will significantly impact Acquisition and Retention KPIs. Designs and ensures that all prioritized pain points are addressed through relevant plans and programs
• PROJECT GOVERNANCE AND REPORTING. Implement and manage interventions with supporting stakeholders to ensure project goals are achieved. Actively monitor program status & performance throughout its life cycle (KPIs, ROI, impact). Deliver outcomes by guiding, influencing and leading diverse, cross-functional teams in a project-based environment

Who we’re looking for

• Legally authorized to work in the US.
• Bachelor’s Degree with 8 or more years of experience in customer service and customer retention and acquisition.

Annual Base Salary Range $144,000 - $198,000

What we offer

• Take pride in delivering our promise to society To improve the lives of a billion smokers.
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!

Philip Morris International (PMI) has been an entirely separate company from Altria and Philip Morris USA since 2008, with PMI focusing on international markets outside the United States. PMI has never sold cigarettes in the United States.

PMI is an Equal Opportunity Employer

PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2022, PMI's smoke-free products are available for sale in 70 markets in key cities or nationwide, and PMI estimates that approximately 13.5 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.

Philip Morris International is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, PMI recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.