Concierge/Front Desk Jobs

Overview

CareOne at Concord

The CareOne at Concord mission is to define excellence within the health care community. We are dedicated to Maximizing Patient Outcomes. We treat Residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our Centers and Communities. We work to maintain the highest standards of care and service for Residents, families and our valued employees.

We Are Proud To Offer

• Competitive Salary
• Paid Time Off
• Comprehensive Healthcare Benefits
• Opportunities to advance and grow your career
• And More!
• 401k Retirement Plan

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide. We have a graciously appointed facility with strong belief in patient care and service; join us at our beautiful facility!

We are an Equal Opportunity Employer

EEO/AA/M/F/DV

Responsibilities

Balance Life & Work with a New Career Opportunity

(LONG TERM CARE)

(SHORT TERM REHAB)

(SKILLED NURSING)

SUB ACUTE CARE)

Now Hiring - Front Desk/Concierge -Concord, MA

The Front Desk/Concierge is responsible for but not limited to:

• Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
• Serve as Center Tour Guide for prospective residents/families as requested.
• Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern.
• Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
• Help ensure customer satisfaction and timeliness of communication/response at all times
• Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner
• Proactively manage resident and family needs to enhance their experience within the Center
• Assist with the identification and recommendation of potential long term residents
• Proactively respond to call bells - providing direct assistance and support.
• Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
• Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
• Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
• Establish and conduct daily 1x1 visits and communication with residents and families as identified.
• Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.

Qualifications

Position Requirements:

• Effective and friendly verbal and non-verbal communication skills;
• Solid understanding of resident, family, and staff needs.
• Strong organizational skills;
• Proven ability to effectively manage multiple details; and

Shift

All Shifts