Front Desk Receptionist Jobs

Massachusetts Veterinary Referral Hospital is looking for a Client Care Specialist to join our team.

Our 24-hour emergency and specialty hospital provides care in emergency critical care, internal medicine, surgery, radiology, cardiology, oncology, neurology and ophthalmology. We are the leader in specialty and emergency care in the Boston area!

Responsibilities and duties:

• Prepare and review documents and medical records accurately and completely
• Process invoices and payments accurately
• Welcome our clients in a friendly, helpful, and compassionate manner
• Assist with other administrative duties such as scanning, faxing, emailing, etc.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Update and maintain client/pet records and files in accordance with Massachusetts Veterinary Referral Hospital legal requirements
• Educate and advise clients regarding Massachusetts Veterinary Referral Hospital services and practices

Skills and Qualifications:

• Excellent Communication and Multi-tasking skills are needed for our extremely busy hospital
• Displays the highest degree of professionalism at all times with customers and co-workers
• Demonstrate proficiency in computer skills
• Able work in high stress situations and exercise good judgment as needed
• Previous experience in Vet med or working with animals Preferred!
• Present a neat, well-groomed appearance
• Ability to work at least 1 weekend day and nights
• Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
• Someone who can smile and keep calm in emergency and hectic situations
• Experience with EzyVet a PLUS++++

Schedule:

We have part time and full time availability!

Part time- Friday 9a-7p, Saturday 9a-7p

Full time- Thursday 7a-5p, Friday 9a-7p, Saturday 9a-7p

Compensation: Up to $21.50 per hour, compensation is based on experience and education

Benefits of working at Massachusetts Veterinary Referral Hospital by Ethos Veterinary Health:

• Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program
• 3 weeks PTO
• Flexible Schedules. We believe in having a healthy work life balance, and in most cases offer all employees 2 consecutive days off.
• Competitive pay and untapped growth potential
• We provide your uniform!
• Discounts on pet care for your fur babies

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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