Concierge - Ne Jobs

Exciting New Senior Living Community (Independent Living, Assisted Living and Memory Care) Opening Soon! The concierge is a key member of our community operations. The concierge is responsible for meeting and greeting residents, guests, prospective employees, and vendors in a warm and professional manner. This candidate must monitor all visitors entering the building and securing the proper sign-ins. The concierge candidate is also responsible for answering all incoming phone calls and responding swiftly to all communication needs and inquiries. This candidate will also be supporting the Sales and Marketing team. They will also assist the Business Office Manager with various projects and/or assignments.

The concierge will report to both the Business Office Manager and Sales and Marketing - and uphold the community’s mission, philosophy, values and the Company’s vision, principles and Hospitality Promises to residents, families, and all visitors. Anticipated start date is mid-May, 2023.

Our community celebrates success with all associates - and we value a team approach to help promote the growth of our new community. The Delaney at The Green embraces a culture of hospitality - and every decision we make is centered around making a positive experience in the lives of our residents and associates. To that end, all employees are expected as a condition of employment to practice Hospitality Promises™ in all interactions with residents, fellow associates and guests: greeting warmly, by name and with a smile - treating everyone with courteous respect - anticipate needs and act accordingly - listen and respond enthusiastically in a timely manner - hold ourselves and one another accountable - make others feel important - embrace and value our differences - maintain high levels of professionalism, both in conduct and appearance - pay attention to details.

Together we can create a special and caring community for our residents so that they may continue to live their best life in a contemporary and sophisticated home. We are excited to hear from you and learn about your interest to serve and enhance the lives of many!

We are #1 - JD Power Best in Customer Satisfaction with Independent Senior Living Communities - 4 Years in a Row!!! The Delaney at The Green is managed by Life Care Services, an LCS Company.

https://delaneyatthegreen.com

Here are a few of the daily responsibilities:

• Completing computer tasks, such as inputting residents’ data, maintaining databases and creating documents to be shown on the community’s television channel.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
• Embraces Extraordinary Impressions best practices in the community and influences hospitality focused environment throughout the community.
• Provide ongoing telephone coverage.
• Solve issues presented by residents, guests, vendors, or employees in a manner so that both the organizational objectives are met as well as the individuals feel they were served appropriately.

• Maintain a professional appearance at all times.
• Always follow Resident Rights policies.
• Consistently work cooperatively with residents, families, co-workers.
• Observe all community policies and procedures.
• Perform other related duties and tasks as assigned by the Director of Sales & Marketing and/or Executive Director/Business Office Manager in an effective, timely and professional manner.
• Assure resident / family safety and satisfaction.

Here are a few of the qualifications we need you to have:

• Highschool diploma or general education degree (GED) required.
• Associate degree, preferred.
• One to three years related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate excellent telephone communication skills.
• Familiarity with Microsoft Office Suite products.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.

If you're an enthusiastic, compassionate, caring professional who is passionate about hospitality and senior engagement - please apply, we'd love to get to know you!

EEO Employer