Spa Concierge Jobs

We are hiring!

We are looking to grow our Team! We are hiring for Spa Concierge. This is an hourly position and will report to the Spa Director.

About Four Seasons Resort and Residences Napa Valley

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley offers experiences that capture the imagination of even the most seasoned wine country visitors.

The Position/Role

Spa Concierge provide the highest level of customer service to ensure a smooth welcome and departure for all guests as well as maintain cleanliness and presentation throughout combined Spa and Fitness areas. Spa Concierge respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort. Spa Concierge provide the best recommendations and customized experiences while following all Four Seasons standards and policies.

Responsibilities

• Guide guests to their appointments as they relate to Spa and Fitness offerings.
• Set-up and maintain Spa and Fitness areas including refreshments.
• Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment.
• Enforce Spa and Fitness rules and regulations for all adult and junior guests.
• Work harmoniously and professionally with co-workers and supervisors.
• Ability to follow proper payroll procedures.
• Liaison/introduce guests to service practitioners (i.e. service providers, fitness instructors).
• Ability to handle, store and utilize all chemicals properly and safely.
• Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items.
• Ability to take reservations and provide the highest level of recommendations for our guests.
• Properly manage and stock retail offerings including inventory processes and communication of product needs.
• Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Front Desk.
• Ability to ensure safety procedures are followed and able to notify Security of any accidents or injury.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa and Fitness services.
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas.
• Retrieve linens from laundry and maintain locker room set up; return used linen to laundry.
• Ability to withstand a maximum of 120 degrees to maintain steam facilities and Spa Gardens.
• Maintain clean work areas in Spa Dispensary, Staff Room, and Spa Reception.
• The ability to set up, utilize, operate and clean/properly sanitize all Spa and Fitness areas.
• Perform other tasks and projects as assigned by management.
• Ability to accurately complete transactions, handle cash and cash banks.
• Assist in answering product and treatment questions, as well as assist guests with use and set-up of Spa and Fitness Center space and equipment.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Assist other staff with set-up and breakdown of their respective treatment areas (service providers, fitness instructors etc.)

Who you are

• High School education or equivalent experience.
• Ability to multi-task in a high volume and demanding environment.
• Reading, writing and oral proficiency in the English language.
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
• Outgoing personality and at ease with customers.
• CPR, First Aid Certified preferred.
• At least one year of experience in luxury hospitality environment.
• Strong problem-solving skills, ability to handle difficult situations and guests.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.

* This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

About the company :

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!

Benefits & Compensation Informatio n Four Seasons Resort and Residences Napa Valley employees can enjoy:

• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Competitive Salary & Benefits
• Excellent Training and Development opportunities
• 401k Retirement Plan
• Cigna medical and dental benefit options
• Hourly: $22.70
• Complimentary Employee Meals
• 8 weeks of New Parental Leave Pay

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [email protected] .

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.