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Company

The ProActive Technology Group
Address Greenvale, NY, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-09-14
Posted at 8 months ago
Job Description
Duties


  • Document maintenance for all computer systems and network infrastructure.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Support disaster recovery solutions.
  • IT Support relating to issues with the internal systems and network infrastructure.
  • Support services for Microsoft related technologies: Windows Server, Team, Office 365SQL, SharePoint, etc.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.Special requirements:- Bachelor's degree in Information Systems or Information Technologies.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft.
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.