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Community Relations Representative ($25.48) Jobs
Company | Apartments - On-Site (Apt OnSite) |
Address | , Playa Vista, 90094, Ca |
Employment type | FULL_TIME |
Salary | $25.48 an hour |
Expires | 2023-07-27 |
Posted at | 1 year ago |
Position Summary:
Serves as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.
Job Duties:
- Facilitates the resident retention process which includes renewal paperwork.
- Manages the eviction process from beginning to end.
- Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
- Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)
- Process resident applications, lease documents and related paperwork as needed.
- Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
- Performs resident retention calls according to guidelines currently in place.
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
- Solves simple to complex resident relations issues in a timely manner.
- Performs community inspections to ensure aesthetics are maintained to company expectations.
- Completes and submits final account statements (FAS).
- Assists residents with the move-in and move-out process as needed.
- Provides input regarding how to continually improve and provide more efficient resident relations.
Variances in responsibilities may exist by community type:
Larger Communities:
- Focus may be on a specific responsibility and then rotated regularly.
- May be required to train new hires.
Minimum Qualifications / Other Expectations:
- One year experience in customer service environment preferred
- Ability to handle basic accounting principles and concepts
- Superior customer service skills and a desire to help people
- Excellent written and oral communication and interpersonal skills
- Regular, consistent and timely attendance required
- High School Diploma or equivalent work experience
- Schedule may require work on weekends, holidays and evenings
Compensation:
Base Pay Start Rate: $25.48
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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