Community Health Worker Jobs

The Community Health Worker (CHW) will be responsible for helping members and their families to navigate and access community services, identify, and overcome barriers to care, provide health education, and adopt healthy behaviors. The CHW will provide social support and informal counseling and advocate for member health needs to improve care and health outcomes.

Under the direct supervision of the Associate Director of Transitions of Care, CHW's will work closely with the Transitions of Care team consisting of Nurse Case Managers and Social Workers. The CHW will also work with team members from other healthcare delivery departments at Central Health including, but not limited to Case Management, and High Risk Populations/Medical Respite. The Community Health Worker will primarily be working out in the community and/or at various healthcare institutions such as hospitals, performing face to face encounters with high risk members and attending provider appointments as needed.

Acts as an advocate and liaison between the member/family, provider, health plan, and community service agencies.

• Provides culturally appropriate health education on topics related to chronic disease prevention, maternal and child
• Effectively works with people from diverse backgrounds to identify and reduce cultural and socio-economic barriers.

health, physical activity.

• Conducts intake interviews and health screens, including enrolling and/or referring members into the Case Management
• Coaches members in effective management of their chronic health conditions and self-care.
• Helps members develop health management plans and goals.

program.

• Helps members in utilizing resources, including scheduling appointments, and assisting with completion of applications
• Provides ongoing follow-up, basic motivational interviewing, and goal setting with members/families.
• Follows up with members via phone calls, home visits and visits to other settings where patients can be found.

for programs for which they may be eligible.

• Assists members in accessing health related services, including obtaining a primary care provider, overcoming barriers to

obtaining needed medical care and social services.

• Works collaboratively and effectively within a team.
• Manages assigned caseload of members .
• Learns about community resources and provide referrals to patients/families as appropriate.
• Documents activities plans of care, and results in an effective manner while strictly adhering to the policies and
• Attends regular staff meetings, trainings, and other meetings as requested.

procedures in place.

• Attends continuing education and professional development programs.
• Other duties as assigned.

Knowledge/Skills/Abilities

• Knowledge of some medical terminology preferred.
• Ability and willingness to provide emotional support, encouragement, and motivation to members.
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, and
• Good communication skills, such as listening well, and using language appropriately.
• Computer skills and experience with Microsoft Office Products.

providers.

• Flexibility, willingness to learn new responsibilities.
• Willingness to work in a constantly changing environment.
• Exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing Central

Health’s health equity and DEI goals.

• Share a commitment to diversity and inclusion awareness and practices across Central Health.
• Provide person centered care that is inclusive and focuses on cultural humility.

MINIMUM EDUCATION Graduation from high school or equivalent

MINIMUM EXPERIENCE One (1) year of experience working in a multi-cultural, community based setting.

PREFERRED EXPERIENCE Bilingual in English and Spanish

REQUIRED CERTIFICATIONS/LICENSURE

• Certification by the TX Department of State Health Services as a Promotora/CHW

REQUIRED COURSES/COMPLETIONS (e.g., CPR) CPR through the American Red Cross or American Heart Association