Commissions Sales Consultant (Wall Street Nyc)

Company Description

Liberty Law Group is a firm dedicated to providing exceptional legal expertise and solutions. With a team of experienced attorneys and financial professionals, we offer a customized experience of legal and financial insights to cater to our client’s diverse needs. We are committed to delivering personalized and effective solutions, ensuring our clients' success and peace of mind in today's complex legal and financial landscape.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for clients, managing their inquiries, concerns, and requests through various communication channels, including phone, email, and chat. Foster positive and professional relationships with clients, building trust and rapport.
• Problem Resolution: Analyze client concerns and complaints, employing critical thinking to identify root causes and effective resolutions.
• Client Education: Educate clients on legal processes, procedures, and services offered by the firm.
• Client Retention: Focus on client retention by understanding their needs, pain points, and goals.
• Record Management: Accurately document and maintain detailed records of client interactions, inquiries, and resolutions in the firm's CRM system.
• Communication and Active Listening: Communicate clearly, concisely, and empathetically with clients to understand their concerns, goals, and expectations.
• Team Collaboration: Collaborate effectively with colleagues across various departments, including attorneys, paralegals, and administrative staff, to provide comprehensive client service and resolve issues.
• Continuous Improvement: Stay updated on legal developments, industry trends, and changes in procedures and regulations to provide accurate and current information to clients. Seek opportunities for professional development and skills enhancement.
• Professionalism and Ethics: Uphold the highest standards of professionalism, integrity, and confidentiality in all client interactions.

Qualifications

• Empathy and Calmness: Display empathy, understanding, and patience when interacting with clients, particularly when addressing their concerns or complaints.
• Client Retention Focus: Knowledge or willingness to learn about client retention strategies and techniques.
• Technology Proficiency: Proficient in using customer relationship management (CRM) systems, email, and other relevant software applications.
• Organizational Skills: Strong organizational and multitasking abilities to manage multiple client inquiries and requests simultaneously.
• Problem-Solving Skills: Strong analytical and critical thinking abilities to assess complex situations, identify key issues, and develop effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally.
• Customer Service Experience: Previous experience in a customer service role, preferably in a legal or professional services environment.