Commercial Hvac Service Account Manager

Date Posted:

2023-01-09

Country:

United States of America

Location:

CAP01: CCS-Bridgeville, PA 1011 Alcon Street, Pittsburgh, PA, 15220 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

As the, Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

This role will sit in Western Pennsylvania; however, may work remotely.

Key Responsibilities:

• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Create and maintain Sales Territory and Account plans where necessary
• Establishing and building credibility with knowledge of Carrier products/solutions
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Effective presentation and communication skills
• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Ability to consistently achieve sales metrics and Annual Targets
• Gaining the booking/order in a timely manner
• Strong ability to develop and sustain customer relationships
• Prioritize on best opportunities
• To effectively negotiate service agreement renewals when required
• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Ability to seek out or respond to repair opportunities
• Responding to the customer requirements in a timely manner

Required Qualifications

• Valid driver’s license
• 2+ years of experience selling within the HVAC Industry
• High School Diploma or GED

Preferred Qualifications

• Ability to sell directly to end user customer
• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Bachelor's degree
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Previous experience in selling service agreements
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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